Payment Terms

1. General Payment Terms

• Invoicing: Invoices will be issued in advance on a [monthly/half-termly] basis, detailing the services provided for the upcoming period. All invoices will be sent to the email address you provide.
• Due Dates: Payment is due within 14 days of the invoice date.
• Payment Methods: Payments can be made via bank transfer. Invoices will include our bank account details. We do not accept cash payments.
• Standing Orders: For recurring payments, we recommend setting up a standing order with your bank. Instructions for this are provided below.

2. Instructions for Standing Order

For your convenience and to ensure timely payments for regular sessions, you can set up a standing order with your bank. Please use the following details:

• Bank Name: [Lighter Learning CIC Bank Name]
• Account Name: Lighter Learning CIC
• Account Number: [Account Number]
• Sort Code: [Sort Code]
• Reference: Please use your child’s full name as the payment reference (e.g., JaneDoeLL). This is crucial to ensure your payment is allocated correctly.
• Amount: The amount will be specified on your invoice.
• Frequency: Set the standing order to recur on a [monthly/half-termly] basis to align with our invoicing.

Please ensure that you set up the standing order at least 3 business days before the first payment is due.

3. Late Payments

In the event that an invoice remains unpaid after the due date, a reminder will be sent. If payment is not received within 7 days of the reminder, a late fee of [Insert Late Fee Amount or Percentage, e.g., £25 or 5%] may be applied to your account. Continued failure to pay may result in a suspension or termination of services for your child.

4. Cancellation and Refunds

• Programme Cancellation: If you wish to cancel your child’s enrolment, you must provide written notice at least [Insert Notice Period, e.g., 2 weeks] in advance. Any fees paid for services within this notice period are non-refundable.
• Refunds: Refunds are not provided for missed sessions or if your child is unable to attend for any reason, including illness. Exceptions may be considered in extenuating circumstances at the discretion of Lighter Learning CIC.

5. Contact for Payment Queries

For any questions or concerns regarding invoices or payments, please contact our accounts team directly at:

Email: anita@lighterlearning.com Phone: 07540 009868